Братья по разуму

Из разговора с Оракловой поддержкой:

Я:
Is there a document in which Mass Copy is described in detail? I searched through FAUG and Metalink but I didn’t find where it is stated that «Oracle will not allow any adjustments after partial retirement in the same period.»

Поддержка:
The document I had is in hard copy and if you want I can fax it to you. Just give me your fax number.

Сижу вот, глупо хихикаю. Хоть новый тэг заводи, «братья-индусы»…